Online Reputation Repair Service in Tampa

Got some bad news about yourself or your company and don’t have the time, patience or knowledge to properly handle it yourself?

We handle reputation repair and reputation shield protection cases for businesses in the Tampa Bay area.

Types Of Reputation Repair Issues We Handle

  • Ex-employee Negative Reviews
  • False stories
  • Google map reviews
  • Negative reviews on sites like Yelp, Houzz, Manta, Angie’s List & the BBB
  • Copyright infringement
  • Removing unwanted or negative photos and images on the internet

Reputation repair is a lot of work, it’s tedious and time consuming and requires knowing a whole lot about site policies and how to navigate around them and the customer service teams and robot programs that manage large review sites for quality and accuracy. It also involves having well written infringement, cease and desist letters and privacy policy documents.

Reviews are now part of the buying decision, Google stated in a conference I was at in Mountain View in 2013 that “30% of sales were from people who read the reviews first before buying.” That has gone up to about 66% now in 2017. When a business goes below 3 stars, it’s enough to turn someone’s interest from a “Yes” to a “No”. – Thomas Stinson

People will generally continue their decision to buy after seeing 3 stars, but get 2 stars and even people who had made the decision to buy will turn around and go somewhere else. Having 2.9 or less stars in a Google Map listing can devastate a local Tampa business.

You’d be amazed at what can get removed and turned around with the right wording and knowledge… and what can be devastated by handling it wrong.

Having a damaging review on a high authority bad review website can devastate a business, and responding to it without using a professional service can make it even more devastating, possibly even irreversible on some of the worst websites. If you are a doctor and get a bad review on Quack Watch, you’re probably screwed. There are others that are just as evil for normal businesses too.

Bad Reviews Can Be A Blessing

Bad reviews online aren’t exactly all that bad, they are an opportunity to get powerful feedback about how to maneuver your business’s customer service structure and revamp your products or services to better meet the needs of people.

According to a study by Lee Resource Int’l, for every 1 customer who complains, 26 others remain silent.

Misery Loves Company

So if you have 5 bad reviews for a business that deals with the general public, you can safely estimate that you have disrupted the happiness of over 100 people. Negativity loves company – the more bad reviews you get, the higher chance of getting even more.

If someone was upset by your service and sees other people having wrote the same thing, it’s enough to turn them from just being slightly offended into a devout follower in the mob against you.

bad review chart

How Much Business Are You Actually Losing From Bad Reviews?

How much local business traffic are you actually losing from having negative reviews online? This is just a general rule of thumb based on experience with dozens of review management clients, and depends on the quantity as well, but it’s pretty close to accurate for most local businesses.

  • 5 stars – 0% loss
  • 4 stars – 3% loss
  • 3 stars – 15% loss
  • 2.5 stars – 50% loss
  • 1-2 stars – 80% loss

It’s better to give stuff away these days than to get a bad review. We are entering an age where no one can hide from their reputation. Review management is not an option, it’s a necessity.

Example Of How Bad Reviews Devastate A Tampa Business

This OBGYN might not be all that bad, the reviews do mention he is a nice guy often, he might even have good testimonials on his website that were manually generated and posted and maybe just has poor skills at being internet savvy enough to manage his online reputation; but that doesn’t matter to people looking for his services online, what matters is what they see right in front of them, especially when it looks like this. 24 reviews at 2.1 stars? No way Jose!

bad reviews management tampa

We Can No Longer Hide From Our Reputation

Reviews are going to be a main staple for thriving businesses in Tampa in the years to come. Right now is the time to make sure you have a good base and solid business practices with services that actually benefit people. If you are the kind of person who cheats people, gets angry quickly and retaliates instead of stays calm, you’re either doomed or you need someone doing your customer service for you.

No one hides from their reputation these days, and if you try to by removing all mentions of your business online so there is no place to review you, know that in the coming years the businesses which started early on will have hundreds of positive reviews if not thousands. In some reports from large review companies, they state that around 66% of people will read reviews before signing up or buying something. That number is only going to go up with time and businesses without reviews will be buried by it.

How To Properly Handle Bad Reviews

The group over at GrooveHQ has this little chart called HEARD, on how to handle bad reviews properly. Never make a rebuttal online or get defensive, don’t make threats and wait until you are calm to respond. Getting defensive will only make it much worse, people who like to be negative thrive on defensive statements, they roll around in it like happy pigs in sh*t.

how to handle bad reviews

If something negative is said online and you make a defensive of offensive rebuttal, you just created drama and probably a fight, which will then get clicked, read, shared, talked about and responded to… which then gains that web page or review power to rank higher and higher in search until it ends up right there next to your business name on page #1 of Google search or Maps, in position #1. It will end up getting so much traffic that it will be difficult and very expensive to ever remove.

How Reputation Shielding Works

Reputation shielding is where we build out all the best review websites and work to gain legitimate positive reviews from your current and past customer base, reviews that are carefully well organized and efficiently designed to gain rank for those review sites and generate organic ranking for the company website itself.

By having the first page of Google or other search engine show nothing but positive review sites with positive reviews, you can use the first page of Google as a shield against negative press and bad reviews that might appear in the future from showing on the first page of search results.

So if you were to get a bad review, it would have to sift it’s way up through a mountain of already ranked links and pages to get to the first page.

How Recent Does A Bad Review Need To Be To?

Brightlocal.com is a major review management software company, below are some statistics they produced on the value of recent reviews along with a chart of the most businesses that had a demand for reviews before making a buying decision in 2015.

review management tampa

How Much Do Our Reputation Repair Services Cost?

It really matter how badly the reputation has been damaged or how much there is to clean up or protect. Monthly management can be repairing a reputation or it can be building a wall of prevention against bad press or negative reviews.

1-100 Employees

$1,200monthly
  • For medium sized companies or individuals who have need pictures, bad reviews or bad news taken down or outranked.

100+ Employees

$2,500monthly
  • For large companies or famous figures who need reputation repair, maintenance or prevention services.

Note: Pricing may vary, call with questions, we can usually give an idea of the effort needed over the phone. If your request is small, sometimes with the right knowledge it can be handled within a day or a week. For larger companies wanting to build up a wall of positive credibility around their business name and members, let’s talk!

Reputation Repair & Management Company – Tampa, FL